Privacy Policy

1. Who We Are

Sussex Balustrade Solutions Ltd
Address: 3 Bridle Way, Crawley, West Sussex, RH10 7HP
Email: [email protected]
Phone: 07464 627027

We are a UK-based provider of bespoke glass installations, including glass balustrades, Juliet balconies, partitions, staircases, splashbacks, shower screens, and fitted mirrors.

2. Information We Collect

We may collect and process the following personal data:

Name

Email address

Phone number

Address or project location

Details submitted via contact forms or email enquiries

Information relating to quotations or services requested

Technical data such as IP address, browser type, and pages visited (via cookies)

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and provide quotations

Carry out surveys, installations, and aftercare services

Communicate regarding appointments or project updates

Improve our website and services

Meet legal, regulatory, and contractual obligations

We only collect data that is necessary and relevant to providing our services.

4. Legal Basis for Processing Data

We process personal data under the following lawful bases:

Consent – when you submit an enquiry or contact form

Contract – where data is required to provide our services

Legal obligation – for compliance with UK laws

Legitimate interests – to operate and improve our business

5. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Your data is stored securely and accessed only by authorised personnel.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your data may be shared only with:

Trusted suppliers or subcontractors where necessary to complete a service

Professional advisors (e.g. accountants)

Legal or regulatory authorities when required by law

All third parties are required to respect the security of your data.

7. Cookies & Website Tracking

Our website may use cookies to improve user experience and analyse website traffic.

Cookies may collect:

Pages visited

Time spent on the site

Device and browser information

You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your personal data

Object to or restrict processing

Request data portability

Withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.
Any updates will be posted on this page with the revised date.

Last updated: February 2026

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: [email protected]
Phone: 07464 627027